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Search Engine Optimization Account Executive

2 months ago

Calgary, Alberta, Canada Digital Shift Full time

Are you ready to blend your digital marketing skills with the art of building meaningful client relationships to drive remarkable business success?

If this resonates with you, we want to collaborate and turn your aspirations into reality.

Join Digital Shift as our newest Account Manager and immerse yourself in a vibrant role where your SEO knowledge and dedication to client satisfaction will enable businesses to transform online inquiries into delighted customers.

As an Account Manager at Digital Shift, you will manage a portfolio of designated clients, coordinating with internal teams to guarantee an exceptional customer experience. You will be the trusted advisor for our clients, guiding them through ongoing SEO initiatives, conducting monthly strategy discussions, and ensuring they are consistently informed about their progress and outcomes.

This position will challenge you to manage multiple projects simultaneously, maintaining a sharp focus on details while continuously driving results. You will act as the bridge between our clients and our operations teams, ensuring that clients remain satisfied and engaged with our services over the long term. If you possess the skills to cultivate and sustain strong client relationships while navigating the fast-evolving landscape of digital marketing, we are eager to connect with you.

Key Responsibilities

  • Facilitate monthly strategy discussions
  • Strategically plan deliverables in collaboration with clients
  • Proactively address client needs and business goals
  • Work closely with Operations to assess progress and achieve results
  • Establish and nurture strong, enduring client relationships
  • Develop trusted advisor relationships with clients
  • Ensure timely and successful delivery of our solutions aligned with customer needs and objectives
  • Effectively communicate the status of monthly/quarterly initiatives to clients
  • Identify opportunities for new business with existing clients and areas for improvement
  • Monitor and track key account metrics
  • Prepare comprehensive reports on account status
  • Maintain high levels of customer satisfaction and retention

Qualifications

  • Demonstrated experience as an Account Manager, Customer Success Manager, Sales Account Manager, or in a similar role
  • Exceptional listening, negotiation, and presentation skills
  • Proven ability to manage multiple account management projects simultaneously while maintaining a keen attention to detail
  • Strong capability to communicate, present, and influence effectively
  • Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and proficiency in Google Docs or MS Office (especially MS Excel)
  • Experience in delivering client-focused solutions tailored to customer needs
  • Excellent verbal and written communication abilities
  • Bachelor's degree in Business Administration, Marketing, Sales, or a related field

This is a full-time remote opportunity that calls for a motivated and self-directed individual. Your ability to meet deadlines and stay connected using project management and collaboration tools will be crucial. In your cover letter, we invite you to share your unique experiences—especially if you have a background in home services, franchising, or digital marketing agencies. These insights are not only valuable to us but may also highlight your potential fit within our dynamic team. We appreciate diverse experiences and believe that every unique journey contributes a distinct perspective that can foster success at Digital Shift.

About Digital Shift

Since our inception, Digital Shift has adopted a unique approach to digital marketing. We prioritize results-driven teams and the cultivation of strong relationships that propel success. Our team is dedicated to fostering an inclusive environment where diverse voices are not only acknowledged but are also essential to our achievements. We collaborate to empower home service businesses across Canada and the US by assisting them in converting online inquiries into loyal customers.

Join Us

Embrace a career where your contributions lead to meaningful change, and your well-being is always prioritized. At Digital Shift, you will discover a supportive community, engaging challenges, and abundant opportunities for both professional and personal growth.

Are you ready to make a significant impact? We look forward to welcoming you to our growth journey at Digital Shift.