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Technical Operations Associate Manager

3 months ago

Toronto, Ontario, Canada University Of Toronto Full time

Faculty/Division:
Temerty Faculty of Medicine

Campus:
St. George (Downtown Toronto)

The University of Toronto's Temerty Faculty of Medicine stands as a leading institution in health sciences within Canada, recognized for its prestigious medical school.

We are at the forefront of innovative research and education, encompassing nearly 50 academic departments and research units across clinical, basic sciences, and rehabilitation sciences.

With a community of over 9,000 faculty and staff alongside 8,000 students and trainees, we are dedicated to fostering an inclusive environment for learning and professional growth.

MedIT is responsible for delivering information technology support tailored to the needs of the Temerty Faculty of Medicine.

Our objective is to collaborate with clients, the University, and external partners to identify sustainable technology solutions that align with the Faculty's academic goals.

MedIT offers comprehensive IT services for the Faculty, emphasizing the effective use of the Microsoft 365 Platform and the establishment of a secure and robust network infrastructure for all stakeholders.

As the Associate Manager of Technical Operations & Infrastructure, you will guide and mentor teams specializing in Infrastructure, Technical Support, and AV Support, focusing on the design, implementation, and maintenance of intricate technical systems and services across our Faculty.

In collaboration with the Senior Director of Information Technology and MedIT leadership, you will oversee the ongoing development and upkeep of a reliable, modern, and enterprise-level IT infrastructure. Your role will include managing Technical Support and AV operations to facilitate medical education across multiple sites, as well as optimizing the efforts of our Application and Data Architecture teams and departmental IT units.

You will take full ownership of critical business systems, the Faculty's extensive physical network infrastructure, and various security services and systems.

Your commitment to fostering a culture of exceptional client service and adherence to IT Service Management best practices will empower our teams to deliver, monitor, and enhance performance while leveraging emerging technologies to refine our IT operations and services.

Qualifications include a university degree or an equivalent combination of education and experience in a relevant field, along with certifications such as PMP/PMI, ITIL, or Azure Solutions Architect, Azure Security Expert, or Azure DevOps Expert.

  • Eight years of experience in enterprise IT operations, leading teams in educational, governmental, healthcare, or similar environments.
  • Strong grasp of contemporary infrastructure technologies, including data centers, networks, cloud solutions, and security measures.
  • In-depth knowledge of network design and secure architecture.
  • Proven success with agile project management methodologies.
  • Familiarity with emerging trends in educational technologies, network applications, and distance education initiatives.
  • Strong financial skills, including analysis, budgeting, and forecasting.
  • Experience in negotiating with service providers and managing service level agreements.
  • Demonstrated commitment to equity, diversity, and inclusivity.
  • Results-oriented mindset with the ability to cultivate a high-performance culture.
  • Exceptional communication skills, capable of producing high-quality, persuasive materials.
  • Excellent project management and organizational abilities.
  • Capacity to identify opportunities for process improvement while managing multiple priorities in a high-pressure environment.
  • Willingness to keep technical skills current and relevant.

Assets (Nonessential)
  • A graduate degree (such as an MBA) or a Professional License in a related field.

Full-Time