Multilingual Client Support Specialist
4 weeks ago
Job Title: Customer Engagement Representative - Bilingual
Company: EightSix Network
Position Overview: Under the guidance of the Customer Service Supervisor, the Customer Engagement Representative will play a pivotal role in delivering outstanding service to clients by addressing their needs within the organization. This position also encompasses sales and operational assistance through engagement with both existing and prospective clients.
Key Responsibilities:
- Facilitate precise and prompt order processing
- Lead order management to ensure swift resolutions
- Oversee the customer service order inbox
- Collaborate with various departments to fulfill client requests
- Provide accurate pricing details to clients
- Address client inquiries in a timely manner
- Maintain and update client records in the database
- Handle documentation for order shipments
- Adhere to health, safety, and regulatory standards
- Perform additional assigned tasks as needed
Qualifications:
Completion of post-secondary education or certification in Customer Service
- A minimum of 2 years of experience in customer service
- Preferably experience in the food sector
- Strong communication and problem-solving abilities
- Proficient in MS Word, Excel, Outlook, ERP, and WMS software
Requirements: Valid Work Permit
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