Client Support Expert

1 week ago

Québec, Quebec, Canada EightSix Network Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a key member of our Customer Relations Centre, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities

  • Interact with clients via phone to provide effective customer service and support, responding to inquiries and resolving issues related to our products and services.
  • Collaborate with our team members to ensure seamless communication and coordination with clients and other departments.
  • Analyze client accounts and identify opportunities for follow-up and growth.
  • Strive to exceed performance standards and contribute to the success of our team.
  • Maintain knowledge of our policies and procedures, as well as industry trends and best practices.

Requirements

  • College diploma or equivalent combination of education and work experience.
  • University degree in Finance or related field, an asset.
  • CSC/IFIC certification, an asset.
  • Excellent communication and customer service skills in English and French.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
  • Flexibility and adaptability in a fast-paced environment.

What We Offer

  • A competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

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