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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Trackforce Valiant + TrackTik. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients and internal teams, resolving issues related to hardware, software, and network connectivity.
- Issue Escalation: Identify and escalate complex technical issues to senior engineers or vendors as needed, ensuring timely resolution and minimal disruption to our services.
- Documentation and Communication: Maintain accurate and up-to-date documentation of technical procedures and knowledge base articles, and communicate technical information to non-technical stakeholders in a clear and concise manner.
- Collaboration and Teamwork: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless integration of technical support services.
- Continuous Improvement: Stay up-to-date with the latest technologies and trends, and contribute to the development of new technical support processes and procedures.
- Education: Degree in IT, Computer Science, or a related field (preferred).
- Certifications: Certifications in Microsoft Azure, 365, or SharePoint (desirable).
- Experience: Prior experience in IT support or a similar role, with a strong understanding of technical concepts and troubleshooting methodologies.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
Trackforce Valiant + TrackTik is a leading provider of physical security workforce management software, serving over 3,000 clients in over 45 countries. We are committed to delivering exceptional customer service and support, and we are seeking a talented IT Support Specialist to join our team.
We offer a flexible and fully remote work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.
