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Technical Support Specialist

2 months ago

Québec, Quebec, Canada TalentWorldGroup Full time

Job Overview:

TalentWorldGroup is a revolutionary multilingual contact center that is redefining the future of work. As a key member of our team, you will play a vital role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide operational assistance to customers via phone, ensuring a seamless and efficient experience.
  • Coordinate the exchange of customer devices, troubleshooting issues and implementing solutions as needed.
  • Document all customer interactions, maintaining accurate records and providing valuable insights for process improvement.
  • Identify and implement changes to enhance the accuracy of troubleshooting trees and reference materials.
  • Proactively seek opportunities to improve customer interface and equipment reliability, driving continuous improvement and excellence.

Requirements:

  • Reliable broadband internet connection and Ethernet-based LAN connection.
  • Hardware specifications: 1.8Ghz processor, 8 GB RAM, 10Gb available storage, and a wired USB headset.
  • Operating System: Microsoft Windows 10 or later, or Mac OSX 11 or later.

Benefits:

  • Competitive salary and benefits package.
  • Project-based opportunities for growth and development.
  • Long-term cooperation agreement with opportunities for career advancement.
  • Career development and training programs.
  • Gamification program with incentives for performance and achievement.