Guest Services Representative

1 month ago


Kindersley, Canada West Fraser Hospitality Ltd Full time
Position Overview

Join our team at West Fraser Hospitality Ltd as a dedicated Guest Services Representative. This role is essential in ensuring a welcoming atmosphere for our guests and providing exceptional service throughout their stay.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: Previous experience in a similar role is preferred, with a range of 1 to less than 7 months.
Key Responsibilities
  • Welcome arriving guests and allocate accommodations.
  • Manage group check-ins and check-outs efficiently.
  • Handle room reservations, including modifications and cancellations.
  • Offer detailed information regarding hotel amenities and services.
  • Facilitate guest departures, compute charges, and process payments.
  • Maintain accurate records of room availability, bookings, and assignments.
  • Answer phone calls and relay messages promptly.
  • Contact guests to provide requested wake-up calls.
  • Deliver outstanding customer service to enhance guest satisfaction.
Work Details
  • Employment Type: Permanent position.
  • Language of Work: English.
  • Work Hours: Full-time, 40 hours per week.


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