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Guest Services Associate

3 months ago

Kindersley, Canada West Fraser Hospitality Ltd Full time
Position Overview

Join our team at West Fraser Hospitality Ltd as a dedicated Guest Services Associate. This role is essential in ensuring a welcoming and efficient experience for our guests.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: Ranging from 1 to less than 7 months in a similar role
Key Responsibilities
  • Welcome incoming guests and allocate accommodations
  • Manage group check-ins and check-outs
  • Handle reservations, including modifications and cancellations
  • Provide comprehensive information regarding hotel amenities and services
  • Facilitate guest departures, compute charges, and process payments
  • Maintain accurate records of room availability, bookings, and assignments
  • Answer phone calls and relay messages promptly
  • Contact guests for requested wake-up calls
  • Deliver exceptional customer service to enhance guest satisfaction
Work Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 40 hours per week