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Guest Services Representative
2 months ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at West Fraser Hospitality Ltd. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
- Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel facilities and services.
- Room Reservations: Take, cancel, and change room reservations as necessary, maintaining accurate records and communicating with guests and colleagues as required.
- Guest Services: Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with colleagues and guests.
- Communication: Answer telephone calls and relay messages, as well as contact customers to deliver requested wake-up calls.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Work Environment: Work in a fast-paced hotel environment, maintaining a positive attitude and providing excellent service to guests and colleagues alike.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 to less than 7 months of experience in a related role.
- Language: English.
- Work Hours: 40 hours per week.
