Guest Services Representative

1 month ago


Kindersley, Canada West Fraser Hospitality Ltd Full time
Position Overview

Join our team at West Fraser Hospitality Ltd as a dedicated Front Desk Clerk, where you will play a crucial role in ensuring a welcoming experience for our guests.

Key Responsibilities
  • Guest Registration: Welcome incoming guests and allocate accommodations efficiently.
  • Reservation Management: Handle group bookings and manage check-in and check-out processes.
  • Booking Adjustments: Facilitate the modification and cancellation of room reservations as needed.
  • Information Provision: Offer insights regarding hotel amenities and services to enhance guest experience.
  • Check-Out Procedures: Assist guests during departure, calculate final charges, and process payments.
  • Room Inventory Management: Keep accurate records of room availability, reservations, and assignments.
  • Communication: Answer phone calls and relay messages promptly.
  • Wake-Up Calls: Contact guests to provide requested wake-up services.
  • Customer Service: Deliver exceptional service to all guests, addressing their needs and inquiries.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: Previous experience in a similar role preferred, with a minimum of 1 month and up to 7 months.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English is essential.
  • Work Hours: Full-time commitment of 40 hours per week.


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