Seasonal Client Service Representative

2 months ago

Vancouver, British Columbia, Canada Aritzia Full time
The Role

We are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.

Your primary focus will be on selling clothes and building client confidence through unparalleled styling expertise. You will also be responsible for resolving client inquiries efficiently, ensuring the highest levels of satisfaction.

The Qualifications

To be successful in this role, you will need to possess a passion for providing world-class client service and building long-lasting client relationships. You will also need to have an aspirational sense of individual style and the desire to thrive on a high-performance team.

Additionally, you will need to be able to communicate effectively in English (written and verbal) and have the ability to learn and navigate diverse technology systems.

The Logistics

As a Seasonal Concierge Advisor, you will be required to work 40 hours per week for your first two weeks of mandatory training. You will also be required to work shifts up to 8.5 hours in length within our operating hours of 6AM - 10PM your local time, 7 days a week (including evenings and weekends).

You will also be required to work a variable shift schedule, with our Shift Bid Program providing weekly schedules for three-month intervals based on business needs.

The Compensation

The starting wage for this position is $20/hr. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.

The Perks

As a Seasonal Concierge Advisor, you will receive a range of industry-leading benefits, including:

  • Product Discount - Enjoy exclusive access to our famous product discount and private shopping events.
  • A-OK Commissary & Cafe - Enjoy curated, subsidized Everyday Luxury dining in our in-house bistro and cafe.
  • The SET - Take advantage of our state-of-the-art fitness studio and gym, with custom-created classes and optional personal training.
  • Aritzia Virtual Wellness - Access 24/7 resources to support your wellbeing goals, whether physical, mental, social, or financial.
  • Aspirational Workplace - Work in a specially designed office space that fosters creativity, productivity, and inspiration.
  • Amenities - Enjoy a range of additional perks, including a private parent's room, shower facilities, bike rooms, and more.
  • The Extras - Take advantage of a multitude of other perks, including dry-cleaning, hotel and restaurant discounts, self-care promos, and on-site medical care.
Aritzia

Aritzia is an Equal Employment Opportunity employer. We are committed to creating an inclusive, diverse, and representative workplace, where every person can enjoy a successful career. We welcome applications from candidates of all backgrounds and abilities.

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