Client Service Representative, Employee Benefits Specialist
1 week ago
HUB International Insurance Brokers is a leading insurance broker with a strong focus on employee benefits. We are seeking a highly skilled Client Service Representative to join our team.
We offer a dynamic and supportive work environment, with opportunities for career growth and development. As a Client Service Representative, you will be responsible for providing exceptional service to our clients, including assisting with account management, policy administration, and client communication.
Key Responsibilities:
- Assist Account Executives with all aspects of servicing group and individual accounts
- Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
- Process documentation: renewals, proposals, claims history, customer correspondence
- Maintain electronic and paper client/carrier files
- Ensure accuracy of policy documentation from insurers before forwarding to the client
- Contact clients regarding renewals and claims, update changes
- Answer account related questions/requests from clients and insurers
- Provide policy and coverage information to clients upon request or inquiry
- Attend occasional client meetings with Consultants
- Create marketing materials and presentations for Consultants
- Act as liaison between Consultants and Corporate clients
Requirements:
- Successful completion of LLQP or willing to obtain
- 2+ years of experience in the employee benefits industry
- Willingness to learn and take on increasing levels of responsibility, including client communication
- Intermediate proficiency in Microsoft Word, Excel and Outlook
- Excellent Communication
- Typing speed of at least 55 wpm
- Good working knowledge of underwriting arrangements
- Has a high attention to detail
- Comfortable conducting employee education sessions and client administration orientation sessions
- Good understanding of employee benefits plan analytics
- Experience with flex plans is an asset
Our Culture:
- We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
- We want you to be INNOVATIVE and open to sharing your ideas
- You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
- You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
- You work with a high degree of INTEGRITY and ACCOUNTABILITY
About HUB International Insurance Brokers:
HUB International Insurance Brokers is a leading insurance broker with a strong focus on employee benefits. We are committed to providing exceptional service to our clients and are seeking a highly skilled Client Service Representative to join our team.
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Vancouver, British Columbia, Canada Hub International Insurance Brokers Full timeJob Title: Client Service Representative, Employee BenefitsWe are seeking a highly motivated and detail-oriented Client Service Representative to join our Employee Benefits Division. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients and their employees.Key Responsibilities:Assist Account...
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