Customer Experience Specialist

3 weeks ago


Drummondville, Quebec, Canada Banque Laurentienne Full time

At Banque Laurentienne, we believe in transforming banking for the better. Founded in Montreal in 1846, Banque Laurentienne empowers families, businesses, and communities to thrive. Today, with over 2,800 dedicated employees working as One Team, we provide a comprehensive range of financial services and advice-based solutions across Canada and the United States. Our core values drive us: putting customers first, making ethical choices, acting courageously, and fostering a sense of belonging for everyone.

This role is integral to Banque Laurentienne's commitment to exceptional customer service.

Your Role as a Customer Experience Specialist

  • You will be the welcoming face of Banque Laurentienne, providing personalized support and guidance to our valued customers.
  • Your expertise will help customers navigate our products and services, ensuring they have a positive and rewarding banking experience.
  • By actively listening to customer needs and concerns, you will contribute to building strong relationships and fostering loyalty.

Key Responsibilities:

  • Deliver exceptional customer service by addressing inquiries, resolving issues, and providing tailored solutions.
  • Proactively engage with customers to understand their financial goals and recommend suitable products and services.
  • Maintain a comprehensive understanding of Banque Laurentienne's offerings and industry trends to provide informed advice.
  • Collaborate effectively with colleagues across departments to ensure seamless customer experiences.
  • Contribute to a positive and supportive work environment that values teamwork and continuous improvement.

We Offer:

At Banque Laurentienne, we are committed to creating a fulfilling and rewarding career experience. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. Join our team and make a meaningful impact in the lives of our customers.



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