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Customer Support Specialist

2 months ago

Drummondville, Quebec, Canada VENMAR Full time

About VENMAR

VENMAR is a leading provider of innovative ventilation solutions for residential and commercial applications. With a rich history of excellence, we are dedicated to improving indoor air quality and creating healthier living environments.

Job Summary

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our growing team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support through various channels.

Responsibilities

  • Respond promptly and effectively to customer inquiries via phone, email, and other communication methods.
  • Thoroughly understand customer needs and provide accurate information about our products and services.
  • Resolve customer issues efficiently and professionally, ensuring a positive experience.
  • Process orders, returns, and other customer requests accurately and timely.
  • Maintain detailed records of customer interactions and support cases.
  • Contribute to the development and improvement of our customer service processes.

Qualifications

  • High school diploma or equivalent.
  • 1+ years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM systems and Microsoft Office Suite.