Customer Experience Representative
2 days ago
Job Summary:
We are seeking a highly skilled and organized Customer Experience Specialist to join our team at VENMAR. In this role, you will interact directly with our customers to provide top-notch service, answer questions, solve problems, and maintain our company's reputation for high-quality service.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and other channels
* Resolve customer concerns by analyzing their needs and providing effective solutions
* Recommend products and services to meet customer needs
* Process orders, changes, and cancellations
* Maintain accurate records and reports
* Foster relationships with customers to improve retention rates
* Stay up-to-date on company products and services
Requirements:
* High school diploma or equivalent
* 1 year or more of customer service experience
* Bilingualism (French and English)
* Excellent communication and problem-solving skills
* Basic computer skills and experience with CRM systems
* Willingness to work independently and as part of a team
What We Offer:
* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
Apply Now:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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