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Customer Experience Specialist I

2 months ago

Drummondville, Quebec, Canada VENMAR Full time

Job Summary:

We are seeking a highly skilled and organized Customer Experience Specialist to join our team at VENMAR. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, primarily through phone interactions.

Key Responsibilities:

  • Field incoming customer requests and resolve concerns in a timely and professional manner.
  • Recommend products and services to meet customer needs and preferences.
  • Process orders, changes, cancellations, and adjustments in a efficient and accurate manner.
  • Maintain accurate records and documentation of customer interactions in our CRM system.
  • Foster and maintain strong relationships with customers to drive retention and growth.
  • Stay up-to-date on company products and services to provide expert-level support and education to customers.

Requirements:

  • High school diploma or equivalent required.
  • 1+ year of customer service experience preferred.
  • Excellent written and verbal communication skills.
  • Basic computer skills and proficiency in CRM systems.
  • Ability to work independently and as part of a team.

About VENMAR:

VENMAR is a leading manufacturer of innovative ventilation products, dedicated to improving the lives of people through better air. We are a dynamic and growth-oriented company, committed to delivering exceptional customer service and support.