Technical Support Specialist

1 week ago

Hamilton, Ontario, Canada Eisa Trading Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. as a key member of our technical support group.

Key Responsibilities
  • Provide technical assistance and support to customers and internal stakeholders, resolving issues related to computer systems, software, and network connectivity.
  • Collaborate with cross-functional teams to identify and implement solutions to technical problems, ensuring seamless integration with existing systems and processes.
  • Develop and maintain technical documentation, knowledge bases, and training materials to support the technical support team and other stakeholders.
  • Participate in the design, testing, and implementation of new technical solutions, ensuring alignment with business objectives and technical requirements.
  • Supervise and mentor junior technical support staff, providing guidance and coaching to ensure they meet performance expectations.
  • Stay up-to-date with emerging technologies, industry trends, and best practices, applying this knowledge to improve technical support processes and services.
Requirements
  • 3-5 years of experience in a technical support role, preferably in a private company or corporation.
  • Strong technical knowledge of computer systems, software, and network infrastructure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on resolving complex technical issues.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Working Conditions
  • Work in a dynamic, fast-paced environment with a focus on delivering high-quality technical support services.
  • Collaborate with a diverse team of technical professionals, including software developers, network engineers, and system administrators.
  • Participate in regular training and professional development opportunities to enhance technical skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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