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Technical Support Specialist

2 months ago

Hamilton, Ontario, Canada Eisa Trading Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. as a User Support Technician. This is a key role that requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems, software, and other technology-related issues.
  • Research and implement solutions to technical problems, utilizing technical manuals, guides, and other resources.
  • Offer advice and training to users to help them overcome technical difficulties and improve their technical skills.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the design and development of new applications and software to improve user experience.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Provide business systems, network, and Internet support to users, ensuring they have access to the technology they need to perform their jobs efficiently.
  • Install and configure equipment for employee use, ensuring that all necessary software and hardware are properly installed and functioning.
Requirements
  • 3-5 years of experience in a technical support role, preferably in a corporate or industry setting.
  • Strong technical knowledge of computer systems, software, and networking.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Ability to work in a fast-paced environment, with tight deadlines and a high level of attention to detail.
  • Strong problem-solving skills, with the ability to research and implement solutions to complex technical problems.
  • Ability to multitask and prioritize tasks effectively, with a strong focus on customer satisfaction.
Working Conditions
  • Fast-paced environment with a high level of activity and pressure.
  • Work under tight deadlines, with a focus on delivering high-quality results.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Regularly work with a variety of technology systems, software, and hardware.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Regular feedback and coaching to help you achieve your career goals.
Language of Work

The language of work is English.

Hours of Work

The hours of work are 37.5 hours per week.