Technical Support Specialist

6 days ago

Hamilton, Ontario, Canada Eisa Trading Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Eisa Trading Inc. as a User Support Technician. This is a key role that requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Key Responsibilities
  • Provide technical support to users experiencing difficulties with computer systems, software, and other technology-related issues.
  • Research and implement solutions to technical problems, utilizing technical manuals, guides, and other resources.
  • Offer advice and training to users to help them overcome technical difficulties and improve their technical skills.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the design and development of new applications and software to improve user experience.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Provide business systems, network, and Internet support to users, ensuring they have access to the technology they need to perform their jobs efficiently.
  • Install and configure equipment for employee use, ensuring that all necessary software and hardware are properly installed and functioning.
Requirements
  • 3-5 years of experience in a technical support role, preferably in a corporate or industry setting.
  • Strong technical knowledge of computer systems, software, and networking.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Ability to work in a fast-paced environment, with tight deadlines and a high level of attention to detail.
  • Strong problem-solving skills, with the ability to research and implement solutions to complex technical problems.
  • Ability to multitask and prioritize tasks effectively, with a strong focus on customer satisfaction.
Working Conditions
  • Fast-paced environment with a high level of activity and pressure.
  • Work under tight deadlines, with a focus on delivering high-quality results.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Regularly work with a variety of technical systems, software, and equipment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to the latest technology and equipment, with opportunities to work on a wide range of projects and initiatives.

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