Production Services Leader

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

The successful candidate will possess a great attitude, operate with a mindset of urgency, ownership, initiative, communication, service, and partnership, and have a strong sense of partnership and collaboration across CTB and aligned technology functions.

Key Responsibilities
  • Lead multiple teams of production support analysts in Canada, the U.K, the United States, and Asia, providing world-class, 24x7 support, ensuring the highest levels of service for Fixed Income Clients and applications across Rates, Credit, XVA, Commodities & Futures trading businesses.
  • Operate as a Player/Coach, bringing to the table a mix of hands-on technical experience, FI business knowledge, people leadership, project, and communication skills, developing deep knowledge of RBC applications, architecture, up and downstream flows.
  • Manage Production, acting as an escalation point for operational teams on a 24x7 basis, leading the team in incident response, problem management, and root cause analysis.
  • Employ a data-driven approach to driving production stability via metrics and reporting, continuous improvement, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
  • Ensure accurate capture of support incidents and service requests, manage change, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
  • Drive efficiencies and cost savings through the implementation of tools and process improvements and organizational and operational efficiency.
  • Provide leadership and subject matter expertise to team members.
Requirements
  • 10+ years of experience in IT, with strong knowledge of Capital Markets, including Fixed Income Products, and knowledge of applications such as Murex, Openlink, XTP, Risk, and Pricing systems.
  • Minimum 5 years Supervisory/Management/Team Leadership experience in technology support of Capital Markets front office trading and related functions, with a track record of strong people leadership, coaching, and development.
  • Strong people leadership, organizational strategy, project management, negotiation, and time management capabilities, with demonstrably excellent Major Incident Manager skills.
  • Ability to prioritize and manage the book of work/problems/open issues from trading desks and work across IT and external vendors to capture, track, status update, and drive issues to resolution.
  • Solid knowledge of and practical experience in implementing ITIL Service Management practices (Event, Incident, Problem, and Change management).
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

  • Production Services Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly motivated and experienced leader to join our Capital Markets, QTS, Fixed Income Production Application Support team.Key ResponsibilitiesLead the Production Services team to deliver high-quality support to our clients.Collaborate with cross-functional teams to identify and implement process improvements.Develop and maintain...

  • Production Services Leader

    2 months ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.The successful candidate will possess a great attitude, operate with a mindset of urgency, ownership, initiative, communication, service, and partnership, and have a strong...

  • Production Services Leader

    2 months ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.The successful candidate will possess a great attitude, operate with a mindset of urgency, ownership, initiative, communication, service, and partnership, and have a strong...

  • Product Management Leader

    3 weeks ago

    Toronto, Ontario, Canada Peoples Trust Full time

    About the RoleWe are seeking a highly experienced Product Management Leader to join our team at Peoples Trust. As a key member of our leadership team, you will be responsible for developing and executing our product vision, ensuring alignment with our business goals and objectives.About the JobYou will be the business owner for all Issuing and Acquiring...

  • Product Management Leader

    4 weeks ago

    Toronto, Ontario, Canada CDW Full time

    Product Management Leader OpportunityCDW is seeking a seasoned Product Management Leader to join our team. As a key member of our organization, you will be responsible for leading a team of Product Managers and Partner Specialists to drive sales revenue and develop strategic plans to grow our business.Key Responsibilities:Develop and execute vendor business...

  • Product Management Leader

    4 weeks ago

    Toronto, Ontario, Canada CDW Full time

    Product Management Leader OpportunityCDW is seeking a seasoned Product Management Leader to join our team. As a key member of our organization, you will be responsible for leading a team of Product Managers and Partner Specialists to drive sales revenue and develop strategic plans to grow our business.Key Responsibilities:Develop and execute vendor business...

  • ServiceNow Product Leader

    2 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?We are seeking an experienced and highly motivated ServiceNow Product Leader who will lead and manage a team of ServiceNow Product Owners within the ServiceNow Center of Excellence and Innovation. The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency,...

  • ServiceNow Product Leader

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?We are seeking an experienced and highly motivated ServiceNow Product Leader who will lead and manage a team of ServiceNow Product Owners within the ServiceNow Center of Excellence and Innovation. The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency,...

  • ServiceNow Product Leader

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking an experienced and highly motivated ServiceNow Product Leader to lead and manage a team of ServiceNow Product Owners within the ServiceNow Center of Excellence and Innovation. The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency, ownership, initiative, communication, service, and...

  • ServiceNow Product Leader

    1 month ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking an experienced and highly motivated ServiceNow Product Leader to lead and manage a team of ServiceNow Product Owners within the ServiceNow Center of Excellence and Innovation. The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency, ownership, initiative, communication, service, and...

  • Director, Fixed Income Production Services Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.Key ResponsibilitiesOwn delivery of Production Application Support services to the Fixed Income BusinessAct as the Regional Production Services lead for the Canadian region,...

  • Product Manager Senior Leader

    4 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job Title: Product Manager Senior LeaderFoilocn is seeking a highly skilled Product Manager Senior Leader to join our team. As a key member of our product management team, you will be responsible for leading the development of our products and services, ensuring they meet the needs of our customers and drive business growth.Key Responsibilities:Develop and...

  • Product Manager Senior Leader

    4 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job Title: Product Manager Senior LeaderFoilocn is seeking a highly skilled Product Manager Senior Leader to join our team. As a key member of our product management team, you will be responsible for leading the development of our products and services, ensuring they meet the needs of our customers and drive business growth.Key Responsibilities:Develop and...

  • Director, Fixed Income Production Services Leader

    3 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking an experienced and highly motivated Production Services Leader to join our Capital Markets team. The successful candidate will possess a great attitude, operate with a mindset of urgency, ownership, initiative, communication, service, and partnership.Key ResponsibilitiesOwn delivery of Production Application Support services to the...

  • Strategic Product Leader

    3 weeks ago

    Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Head of Product & PlatformsManulife is seeking a seasoned product leader to craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives. This role is pivotal in driving product innovation and ensuring seamless integration of delivery and product management to offer protection for our...

  • Product Line Leader

    1 month ago

    Toronto, Ontario, Canada Markel Canada Limited Full time

    Job Title: Vice President, Product Line Leader, EnvironmentalAbout the Role:We are seeking an experienced and strategic leader to lead our Environmental product line. As Vice President, Product Line Leader, Environmental, you will be responsible for developing and executing the strategic plan for our Environmental product, driving growth and profitability...

  • Product Line Leader

    1 month ago

    Toronto, Ontario, Canada Markel Canada Limited Full time

    Job Title: Vice President, Product Line Leader, EnvironmentalAbout the Role:We are seeking an experienced and strategic leader to lead our Environmental product line. As Vice President, Product Line Leader, Environmental, you will be responsible for developing and executing the strategic plan for our Environmental product, driving growth and profitability...

  • Product Management Leader

    4 weeks ago

    Toronto, Ontario, Canada Peoples Trust Full time

    About Peoples TrustPeoples Trust is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.Our CultureOur...

  • Product Management Leader

    4 weeks ago

    Toronto, Ontario, Canada Peoples Trust Full time

    About Peoples TrustPeoples Trust is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.Our CultureOur...

  • Product Line Leader

    1 month ago

    Toronto, Ontario, Canada Markel Canada Limited Full time

    Job Title: Vice President, Product Line Leader, EnvironmentalJob Summary:We are seeking an experienced leader to lead our Environmental product line. The successful candidate will be responsible for developing and executing the strategic plan for the Environmental product, working closely with key stakeholders to achieve targeted profitability goals.Key...