ServiceNow Product Leader

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking an experienced and highly motivated ServiceNow Product Leader to lead and manage a team of ServiceNow Product Owners within the ServiceNow Center of Excellence and Innovation. The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency, ownership, initiative, communication, service, and partnership.

Key Responsibilities
  • Plans and directs all aspects of RBC's ServiceNow product development policies, objectives, and initiatives.
  • Identifies projects for product development initiatives, support the development of action plans and ensure product roadmaps are created, reviewed and communicated across relevant stakeholders.
  • Directs Product Owners in appropriate product management functions, including but not limited to: license planning, growth projections, financial planning, upgrade strategies, feature rollouts and product / data / access hygiene initiatives.
  • Participates in regulatory activities (audit, documentation, etc....) as needed and ensures appropriate communication to leadership on status.
  • Liaison between the business and IT, ensuring each product area is fit for purpose with appropriate stakeholder input.
  • Partners with ServiceNow to ensure training and growth opportunities are available to the team and stakeholders.
  • Designs, implements and delivers an SOP for how Product Owners work with the business stakeholders, demand management and development teams.
  • Facilitates integration strategy for RBC and its subsidiaries, including the harmonization of platforms where necessary.
  • Responsible for short- and long-term strategic initiatives, ensuring the product roadmap is consistent with business goals and objectives.
  • Prioritizing key initiatives and ensuring delivery against timelines and budget.
Requirements
  • 10+ years of IT experience.
  • 5-7 years of experience in ServiceNow across multiple products.
  • Experience in the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Asset Management, Knowledge Management), ITOM (Discovery, Orchestration, Service Mapping), ITAM, SecOps, Strategic Portfolio Management, Access Management, Employee Center, Integrations and Performance Analytics.
  • Leadership experience in managing teams, build positive relationships with all partners.
  • Ability to effectively support documentation of business cases, solution strategies, status tracking, processes, procedures, and knowledge articles associated with implementing product improvements.
  • Ability to ascertain information about current organizational processes and how to go about organizing and improving Product Owner practices based on the feedback.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Opportunities to do challenging work.

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