Director, Fixed Income Production Services Leader

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

Key Responsibilities
  • Own delivery of Production Application Support services to the Fixed Income Business
  • Act as the Regional Production Services lead for the Canadian region, partnering with peers across New York, London, and Asia to deliver 24x7, 365 world-class service
  • Leverage ITIL IT Service Management principles of Event, Incident, Problem, and Change management
  • Serve as the primary escalation point for any issues impacting the production environment in the region
Requirements
  • 10+ years of experience in IT, with strong knowledge of Capital Markets, including Fixed Income Products
  • Minimum 5 years of Supervisory/Management/Team Leadership experience in technology support of Capital Markets front office trading and related functions
  • Strong people leadership, organizational strategy, project management, negotiation, and time management capabilities
  • Ability to prioritize and manage the book of work/problems/open issues from trading desks and work across IT and external vendors to capture, track, status update, and drive issues to resolution
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

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