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Customer Service Ambassador

2 months ago

Welland, Ontario, Canada CT Bank Full time

Customer Service Representative

This role is open to applicants residing in the Niagara region. Unilingual positions will be working in-office for 9 months, then will be given the option to work hybrid.

Key Responsibilities

Support customers with inquiries for various Canadian Tire services, including eCommerce, mobile applications, and emerging payments.

Role Variations

  • Digital Channel Customer Service Representative: Communicate with customers over phone, email, and chat, addressing their inquiries and resolving issues.
  • Roadside Assistance Representative: Respond to customer requests for roadside assistance, membership benefits, and product features.
  • Corporate Customer Service Representative: Address inbound calls from retail customers, affiliated programs, and store staff, resolving issues and providing advice.

What You'll Achieve

By exceling in this role, you will build customer loyalty, drive satisfaction, and contribute to the success of CT Bank.