Customer Service Representative
5 hours ago
Customer Service Representative
This role is open to applicants residing in the Niagara region.
As a Customer Service Representative, you will be working in-office for 9 months, then have the option to work hybrid.
Key Responsibilities:
- Support customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life, and National Sports.
- Communicate with customers over phone, email, and chat.
- Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers.
What You'll Do:
- Address inbound calls from retail customers and store staff regarding a wide range of issues, questions, concerns, complaints, policies, and advice.
- Cross-sell, up-sell, close online sales orders, and resolve issues to drive customer satisfaction and loyalty.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong customer service skills.
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