Customer Service Ambassador

4 weeks ago


Welland, Ontario, Canada CT Bank Full time

Customer Service Ambassador

This role is open to applicants residing in the Niagara region.

As a Customer Service Ambassador, you will be working in-office for 9 months, then have the option to work hybrid.

Key Responsibilities:

  • Support eCommerce customers with their inquiries for various brands.
  • Communicate with customers over phone, email, and chat.

What You'll Do:

  • Respond to a wide variety of requests from customers.
  • Dispatch service providers to provide roadside assistance.

Requirements:

  • Address inbound calls from retail customers and store staff.
  • Cross-sell and up-sell products to customers.


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