Customer Service Representative

4 weeks ago


Welland, Ontario, Canada PenFinancial Credit Union Full time

Job Summary

The Member Service Representative is responsible for providing exceptional customer service to our Members, ensuring their banking needs are met with accuracy, timeliness, and efficiency. This role involves uncovering opportunities to better assist Members and referring them to appropriate branch partners to achieve their financial goals.

Key Responsibilities

  • Provide personalized service to Members, developing and deepening relationships through regular communication and timely responses.
  • Handle Member requests for deposits, withdrawals, transfers, and other basic transactions, identifying and fulfilling their financial service needs.
  • Promote credit union products and services by offering a full range of financial solutions, including registered and non-registered investments, and basic loan services.
  • Responsible for balancing daily cash and ensuring the immediate supervisor is advised immediately in case of discrepancies.
  • Attend to the accurate and prompt preparation and audit of assigned reports, status checking, investment renewals, and internal accounting reports.
  • Identify opportunities to promote and complete credit card applications with Members and complete regular care calls.
  • Open account types and demands as required, and proactively resolve Member concerns, referring to Manager when necessary.
  • Improve efficiency and simplicity while supporting a culture of innovation, utilizing all procedures as appropriate for organizational consistency in application and execution.
  • Foster truly local banking by identifying opportunities to develop business within the community and attract new Members through establishing "centers of influence" outside the branch and participating in community and branch events as a brand ambassador.

Qualifications

  • High School Diploma or equivalent (Post-Secondary School Preferred)
  • Cash handling experience
  • Experience assisting Members in a bank or credit union for a minimum of 2 years considered an asset
  • Previous experience with sales is considered an asset

Additional Information

To learn more, visit https://www.penfinancial.com/careers

While we welcome all applications, only those who are selected for an interview will be contacted.

Accessibility accommodations will be made for job candidates upon request.



  • Welland, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Welland. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items to their...


  • Welland, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Welland is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...


  • Welland, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment.Key Responsibilities:Manage incoming calls and greet visitors with a positive and welcoming attitude.Schedule appointments and maintain office calendars with precision.Perform administrative...


  • Welland, Ontario, Canada TAX SERVICES 2000 Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at TAX SERVICES 2000. This is a seasonal opportunity offering 20-40 hours per week, with free parking available.


  • Welland, Ontario, Canada Leon's Furniture Full time

    At Leon's Furniture, we're looking for a talented CUSTOMER SERVICE REPRESENTATIVE to join our team!We're seeking someone who is passionate about delivering exceptional customer experiences and wants to be part of a dynamic and collaborative environment.This role will involve working with customers to resolve their queries, maintaining accurate records, and...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at PenFinancial Credit Union. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded in all interactions.Main Responsibilities:Provide accurate, timely, and...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    Job SummaryThe Member Service Representative plays a vital role in providing exceptional customer service to our Members. This includes handling inquiries, resolving issues, and promoting our financial services to meet their needs.Key ResponsibilitiesProvide accurate and timely information to Members regarding their accounts and services.Handle Member...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    Job SummaryThe Member Service Representative plays a vital role in providing exceptional customer service to our Members. This includes handling transactions, answering inquiries, and referring Members to appropriate branch partners to help them achieve their financial goals.Key ResponsibilitiesProvide accurate, timely, and efficient service to Members in...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    Welcome to a fulfilling career with PenFinancial Credit Union!Job OverviewWe are seeking a highly skilled and enthusiastic Banking Customer Service Representative to join our team. As a key member of our staff, you will provide exceptional customer service to our members, ensuring their financial needs are met with accuracy, efficiency, and...


  • Welland, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Welland, Canada. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and...


  • Welland, Ontario, Canada CT Bank Full time

    Customer Service RepresentativeKey Responsibilities:As a Customer Service Representative at CT Bank, you will be responsible for providing exceptional customer service to our valued clients. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner.Key Responsibilities:• Respond to customer inquiries via...


  • Welland, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Welland. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Welland, Ontario, Canada Savers Value Village Full time

    Customer Service Associate RoleWe are seeking a talented Customer Service Associate to join our team at Savers / Value Village. As a Customer Service Associate, you will play a vital role in creating an exceptional experience for our customers, donors, and team members.Our company is a leading thrift operator with a mission to champion reuse and inspire a...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    About the RoleWe are seeking a skilled Financial Services Representative to join our team at PenFinancial Credit Union.Job DescriptionThe Financial Services Representative will provide exceptional customer service to our members, responding to their inquiries and resolving any issues they may have. The ideal candidate will be able to work effectively in a...


  • Welland, Ontario, Canada Savers Value Village Full time

    Join Savers / Value Village as a Customer Service Associate where you'll create an exceptional experience for our customers, donors, and team members. As a purpose-driven company, we're committed to championing reuse and inspiring a future where secondhand is second nature.


  • Welland, Ontario, Canada Savers Full time

    About the RoleAt Savers, we empower our team members to create an exceptional experience for our customers, donors, and fellow team members.What We OfferA purpose-driven work environment that aligns with our business model and values.Opportunities for growth and development in a rapidly expanding organization.A comprehensive onboarding and training program...


  • Welland, Ontario, Canada PenFinancial Credit Union Full time

    Key Responsibilities:Customer Service: Provide exceptional customer service to our members in all interactions, both at the front counter and by phone/email.Opportunity Identification: Uncover opportunities where we can better help our members and refer them to the appropriate branch partner to help them achieve their financial goals.Operating Procedures:...


  • Welland, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    As a Service Excellence Representative, you will play a critical role in delivering exceptional service to our customers. Your primary responsibilities will include handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...


  • Welland, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Welland, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...

  • Sales Representative

    4 weeks ago


    Welland, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly motivated Sales Representative to assist customers and provide exceptional service at our Welland store. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and...