Customer Service Representative
3 weeks ago
Customer Service Representative
This role is open to applicants residing in the Niagara region.
As a Customer Service Representative, you will be working in-office for 9 months, then will have the option to work hybrid.
Key Responsibilities:
Digital Channel Customer Service Representative:
- Support customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life, and National Sports
- Support our mobile applications and emerging payments
- Communicate with customers over phone, email, and chat
Roadside Assistance Representative:
- Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers
- Dispatch a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc.
Corporate Customer Service Representatives:
- Address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies, and advice
- Cross-sell, up-sell, close online sales orders, and resolve issues to drive customer satisfaction and loyalty
What You'll Need:
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
What We Offer:
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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