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IT Support Specialist

2 months ago

Kelowna, British Columbia, Canada Encore Strategic Full time

Are you looking for a hybrid position with a small and supportive MSP team environment? Encore Strategic is looking for an IT Support Specialist who will help small/medium businesses with fast and friendly IT support, robust cybersecurity solutions, and IT strategy services.

We'll Provide:

  • A competitive salary of $65k- $85k
  • Health Spending Account
  • 10 Wellness days a year, vacation time, paid holidays
  • Hybrid work opportunity
  • Opportunity to grow within the company
  • A great company culture on a small team of 5 employees

**Key Responsibilities:**

  • Perform scheduled or reactive remote support services
  • Analyze and solve various IT problems
  • Maintain positive customer satisfaction and relationships
  • Keep documentation accurate and in good order
  • Manage and facilitate the completion of customers' support requests

**Requirements:**

  • 3 - 5 years previous experience in IT administration and/or technical support experience
  • MSP experience preferred
  • Strong knowledge of IT and telecommunications infrastructure, hardware and software applications
  • Demonstrated experience and knowledge of server and workstation operating systems
  • Demonstrated experience with web and internet technologies
  • Microsoft Azure/Endpoint Manager environment experience a plus
  • Driver's license
  • Strong communication (written and verbal) and interpersonal skills
  • Strong problem-solving skills and self-learning abilities
  • Show initiative when undertaking tasks
  • Able to work well both within a team environment and autonomously

**Helpful Technology Experience:**

  • Autotask
  • Datto RMM
  • IT Glue
  • Proofpoint
  • ThreatLocker
  • Sentinel One
  • SaaS Alerts
  • Compliance Manager
  • Cloudradial
  • 3CX
  • Fortinet
  • Azure/Intune