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Customer Solutions Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Solutions Agent to join our team at Coca-Cola Canada Bottling Limited. As a key member of our contact center, you will be responsible for delivering exceptional customer service and sales support to our valued customers across Canada.
Key Responsibilities:
- Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Process sales orders, customer inquiries, and equipment service requests with accuracy and efficiency.
- Upsell and cross-sell beverage products to existing customers to achieve sales targets.
- Escalate customer issues in a timely manner and provide solutions to resolve customer concerns.
- Update customer information and transactions in our Salesforce database.
Requirements:
- Excellent verbal and written communication skills in both English and French.
- 2 years of customer service and/or sales experience, with a strong background in contact center operations.
- Proven ability to multitask, prioritize tasks, and meet sales and service targets.
- Strong problem-solving skills and ability to provide solutions to customer concerns.
- Ability to work independently and as part of a team.
About Us:
Coca-Cola Canada Bottling Limited is a proud Canadian company with a rich history of innovation and customer service excellence. We are committed to creating a diverse and inclusive workforce and offer a range of benefits and opportunities for growth and development.
What We Offer:
- A competitive hourly rate of $24.00.
- A hybrid work model with a combination of in-office and at-home shifts.
- 3 weeks' vacation + floater days.
- A comprehensive benefits package.
How to Apply:
If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our Talent Acquisition team.
