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Product and Culture Specialist

3 months ago

Calgary, Alberta, Canada Kit and Ace Full time

As a Retail Educator, your primary role is to deliver an exceptional experience to our clientele, showcasing our products and the culture behind them. You will communicate authentically about our brand and guide customers on how to engage with our offerings. Your passion for design and commitment to integrity will shine through in every interaction.

Key Responsibilities:
  • Effectively articulate the unique features, advantages, fabric characteristics, usage, and optimal care guidelines of our products.
  • Contribute to achieving daily sales objectives within the shop.
  • Maintain an up-to-date understanding of stock availability both on the sales floor and in storage areas.
  • Ensure the shop is visually appealing, with merchandise organized and adequately stocked, while keeping the environment clean and inviting.
  • Handle stock deliveries from the warehouse, which may involve unpacking, counting, tagging, folding, sizing, and organizing items in designated areas.
  • Assist with restocking and pricing tasks, including preparations for sales events.
  • Return items from fitting rooms to their correct locations, ensuring they are properly sized and tagged.
  • Prepare merchandise for tailoring or alterations as necessary, completing required documentation.
  • Fulfill assigned cleaning duties as needed.
  • Utilize the Point of Sale system to process transactions, refunds, exchanges, and gift card issuance.
  • Engage in staff training and participate in showroom events as scheduled.
Required Competencies:
  • Smart, approachable, and driven by integrity, with a fun and goal-oriented mindset.
  • Embrace personal responsibility and goal setting to design a life that reflects your individuality.
  • Exemplary customer service skills.
  • A strong personal sense of style.
  • Positive, passionate, and friendly demeanor.
  • Excellent communication abilities.
  • Proficiency in a second language is advantageous.
  • Ability to manage challenging customer interactions with poise.
  • Enjoy engaging with people throughout the day.
  • Willingness to work a flexible schedule, including weekends, evenings, holidays, and special events.
  • A great sense of humor and a positive outlook, with the ability to give and receive constructive feedback.
  • Foster a transparent, honest, and positive team atmosphere.
  • Results-oriented and process-driven, maintaining high expectations for yourself and your team.

Reports to: Shop Director

Working Team: Shop Staff

Collaborates with: Retail Operations, Information Technology (shipping systems), and Brand