Sales and Operations Manager

2 weeks ago

Abbotsford, British Columbia, Canada FV Interior Ltd. Full time
About the Role

FV Interior Ltd. is seeking a highly skilled and experienced Retail Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service.

Key Responsibilities
  • Staff Management: Manage and motivate a team of sales staff to achieve sales targets and provide excellent customer service.
  • Sales Strategy: Develop and implement effective sales strategies to drive revenue growth and increase market share.
  • Customer Service: Ensure that all customers receive exceptional service, resolving any issues promptly and professionally.
  • Merchandise and Services: Determine the merchandise and services to be sold, ensuring that they meet the needs of our customers.
  • Staffing Requirements: Determine staffing requirements to meet sales targets and customer demand.
  • Issue Resolution: Resolve any issues that may arise, including customer complaints, supply shortages, and other operational challenges.
  • Recruitment and Supervision: Recruit, hire, and supervise staff and/or volunteers to ensure that our sales team is equipped to meet sales targets.
  • Operations Management: Plan, organize, direct, control, and evaluate daily operations to ensure that they are running smoothly and efficiently.
Work Conditions and Physical Capabilities
  • Fast-Paced Environment: Work in a fast-paced environment with tight deadlines and high levels of customer demand.
  • Work Under Pressure: Work under pressure to meet sales targets and resolve customer issues.
  • Attention to Detail: Maintain attention to detail to ensure that all customer interactions are handled professionally and efficiently.
Personal Suitability
  • Adaptability: Demonstrate adaptability and flexibility in a fast-paced sales environment.
  • Efficiency: Work efficiently to meet sales targets and resolve customer issues.
  • Hardworking: Demonstrate a hardworking attitude and a commitment to delivering exceptional results.
  • Positive Attitude: Maintain a positive attitude and a customer-focused approach in all interactions.
  • Client Focus: Demonstrate a client-focused approach and a commitment to delivering exceptional customer service.
  • Flexibility: Demonstrate flexibility and a willingness to adapt to changing sales targets and customer demands.
  • Organized: Work in an organized and methodical manner to ensure that all tasks are completed efficiently and effectively.
  • Team Player: Demonstrate a team player attitude and a commitment to working collaboratively with colleagues to achieve sales targets.

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