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IT Support Specialist

2 months ago

Kelowna, British Columbia, Canada Okanagan College Full time
Job Summary

Okanagan College is seeking a skilled IT Customer Service Technician to provide technical support and maintenance within the organization's computing environment.

Key Responsibilities
  • Provide timely and accurate support to end-users, including troubleshooting and resolving complex computer problems.
  • Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
  • Collaborate with Desktop Resource Coordinator(s) and/or Network Services Coordinator(s) to ensure efficient operation of the organization's desktop computing environment.
  • Conduct research on end-user devices in support of standardization and procurement efforts.
  • Record, track, and document the service desk incident-solving process.
  • Contribute to technician knowledgebase and training as needed.
Requirements
  • Completion of Grade 12 or equivalent and graduation from a two-year community college computer systems program or equivalent.
  • Minimum 2 years of related experience.
  • Excellent verbal and written English skills, with the ability to communicate clearly and professionally with clients.
  • Ability to accurately diagnose and resolve problems through active listening, asking appropriate questions, and utilizing other tools and assessment methods.
  • Ability to travel to other campus locations and possess a valid driver's license.
Preferred Qualifications
  • Ability to work safely at height (ladders, lifts).
  • Physically capable of completing bending, reaching, lifting, and carrying (up to 50 pounds).
What We Offer

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities, and people with diverse gender identities or expressions.