Retail Operations Leader

4 weeks ago

Collingwood, Ontario, Canada JAY'S MART Full time
Position Overview

As a Retail Operations Leader at JAY'S MART, you will play a crucial role in overseeing the daily operations of our retail environment. Your leadership will ensure that our team delivers exceptional service and maintains high standards of merchandise presentation.

Key Responsibilities
  • Staff Management: Assign tasks to sales associates and oversee their performance.
  • Recruitment and Training: Participate in the hiring process and facilitate training programs for new employees.
  • Inventory Control: Manage stock levels and place orders for new merchandise as needed.
  • Returns Processing: Authorize and manage the return of products.
  • Scheduling: Create and manage work schedules for staff to ensure adequate coverage.
  • Sales Activities: Engage in selling products and providing excellent customer service.
  • Reporting: Prepare and analyze reports related to sales performance, inventory, and staffing.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Inventory Organization: Maintain an organized inventory system to facilitate efficient operations.
  • Team Coordination: Supervise and coordinate the activities of retail staff.
  • Financial Management: Oversee cash handling and ensure accurate financial transactions.
  • Performance Evaluation: Conduct regular performance reviews for team members.
Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 month and up to 7 months of relevant experience in a retail environment.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: This position requires a commitment of 30 hours per week.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Are you open to relocating for this role?

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