Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.
Key Responsibilities- Customer Support: Respond to customer inquiries and resolve technical issues related to our CAD and CAM software.
- Technical Expertise: Provide in-depth technical support and guidance to customers on the use of our software.
- Problem-Solving: Analyze and resolve complex technical issues and provide solutions to customers.
- Documentation: Document customer interactions and technical issues in our case management system.
- Escalation: Escalate complex technical issues to internal teams as required.
- Product Development: Participate in product beta programs and product testing events to provide feedback and insights.
- Knowledge Base: Assist in the development and maintenance of our knowledge base to ensure accurate and up-to-date information.
- Product Improvement: Provide input and feedback to product management and development teams to improve our software.
- Education: Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or a related field.
- Experience: 1-3 years of experience in the manufacturing industry, with a strong understanding of CAD and CAM software.
- Skills: Strong technical knowledge of CAD and CAM software, including Fusion, Inventor, and Solidworks. Excellent written and verbal communication skills.
Autodesk is a leading software company that provides innovative solutions for the architecture, engineering, construction, manufacturing, media, and entertainment industries. We are committed to helping our customers achieve their goals and improve their productivity.
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