Technical Support Specialist

1 month ago


Montreal, Quebec, Canada Velan Full time
Join Velan's Team as a Specialist, After-Market Technical Services

We are seeking a highly skilled and experienced Specialist, After-Market Technical Services to join our team in Montreal, QC. As a key member of our team, you will play a crucial role in providing technical support to our customers and end-users, ensuring their operations are efficient and competitive.

Key Responsibilities:
  • Manage and coordinate the resolution of technical challenges reported by customers and end-users, varying from low to medium complexity.
  • Create and manage a portfolio of technical files in our after-market database software.
  • Virtually support technicians during on-site work.
  • Engage with subcontractors for technical files.
Requirements:
  • Engineering-related education an asset.
  • Experience in technical support and/or customer service.
  • Experience in the valve industry is an asset.
  • Efficiency in MS Office Suite.
  • Good computer skills.
  • Bilingual (English and French).
  • ERP experience an asset.
  • Strong customer service skills.
  • Ability to read and understand technical drawings.
  • Good mechanical/spatial visualization.

If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity to join our team as a Specialist, After-Market Technical Services.



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