Technical Support Specialist

3 weeks ago

Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Synergy IT Solutions Inc. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Respond to technical issues and provide timely resolutions to clients and internal teams.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and guidance to users on technical procedures and best practices.
  • Collect and maintain a log of problems and solutions for future reference.
  • Supervise and mentor junior technical support staff.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
  • ITIL certification.
  • Experience with Linux, device drivers, and networking software.
  • Knowledge of security software, mail server software, and communication software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

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