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Administrative Assistant

2 months ago

Hamilton, Ontario, Canada Hamilton Health Sciences Full time

Job Summary

Hamilton Health Sciences is seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As a key member of our reception team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.

Key Responsibilities

  • Answer patient-related inquiries via computer or telephone
  • Direct and advise visitors to wards, departments, and book on-call rooms for residents and family sleep rooms
  • Provide training to other Information/Reception staff as needed
  • Perform all other duties as assigned

Requirements

  • Minimum Grade 12
  • Medical Terminology Levels 1 & 2 Certificate (subject to testing)
  • Previous office experience and/or experience with Meditech
  • Proficient typing (minimum 35 wpm) and computer skills Word 2000 (testing of qualifications may be required)
  • Demonstrated excellent interpersonal, communication (verbal and written) skills
  • Demonstrated excellent telephone manner and customer service skills
  • Excellent organizational skills and the ability for detail work
  • Demonstrated ability to function within a very busy environment and maintain a friendly, courteous attitude
  • Ability to work efficiently under minimal supervision
  • Excellent public relations skills
  • Conflict resolution skills

Guidelines

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values-Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity, applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code.