Head of Category Management

4 weeks ago

Toronto, Ontario, Canada Sephora Full time

Job Type: Full Time

Function: Retail Operations

Working Model: Hybrid

At Sephora Canada, we are dedicated to uncovering and celebrating beauty in every aspect of life. Our relentless innovation, trend-setting capabilities, and commitment to delivering an exceptional customer experience position us as the premier beauty community in Canada. We embrace diversity, foster inclusivity, and value the unique experiences of our employees.

ABOUT YOUR ROLE:

Are you enthusiastic about crafting comprehensive, client-focused training, content, and brand collaboration strategies that empower our team with in-depth category, product, and brand knowledge? As the Head of Category Management, your focus will be on enhancing employee expertise that drives sales and customer satisfaction. You will collaborate closely to cultivate skills and promote excellence in program and brand management, effective communication, and program execution.

WHAT YOU'LL DO:
  1. Inspire and nurture a workplace culture that reflects Sephora's core values, fostering open communication and collaboration while providing opportunities for career growth.
  2. Collaborate with cross-functional teams to develop comprehensive strategies that facilitate data-driven decision-making, bringing strategic training initiatives to fruition.
  3. Design and implement innovative and sustainable training strategies that bridge the gap between vision and execution, working closely with North American and global teams to adapt and localize content.
  4. Utilize client insights and employee performance metrics to inform category, product, and brand training programs, employing business intelligence to analyze all programming.
  5. Prepare and present program updates and strategic recommendations to senior leadership and brand partners to influence initiatives that enhance both client and employee experiences.
WHAT YOU'LL BRING:
  1. Over 10 years of experience in retail operations and learning and development, including expertise in content design, optimization, and change management; at least 5 years in leadership roles within retail operations or brand management.
  2. A creative problem-solver with a knack for developing practical training programs and process improvements, grounded in objective and data-driven decision-making.
  3. Proven ability to collaborate effectively with cross-functional teams, adept at managing multiple priorities with flexibility and adaptability.
  4. Strong attention to detail, a solid work ethic, and a commitment to high-quality output, effectively communicating vision and driving innovation.
  5. Willingness to travel up to 25% for store visits and field leadership meetings.
WHY YOU'LL LOVE WORKING HERE:
  • Be part of a vibrant culture and a family of passionate, inspiring individuals.
  • Collaborate with top talent in the industry, people you will be proud to work alongside.
  • Access a global network within the luxury group LVMH (Louis Vuitton Moët Hennessy) for limitless career opportunities.
  • Support meaningful causes through our Gift of Giving Program, including matched donations and volunteer initiatives.
  • Enjoy customizable benefits tailored to your needs.
  • Access Employee Assistance Program services for additional support when needed.
  • Participate in our Well-being program to enhance your mental, financial, physical, and social health.
  • Benefit from holidays, time off, Summer Friday hours, and flexibility to promote work-life balance.
  • Enjoy exclusive perks, including free product gifts throughout the year and significant discounts with our brand partners.

Sephora Canada is committed to equal opportunity in employment and advancement. We strive to be inclusive, diverse, and representative of the communities we serve, fostering an environment where everyone can belong, grow, and build a fulfilling career. This commitment applies to all candidates and employees, regardless of their diverse backgrounds. Requests for accommodation due to a disability or other protected characteristics can be made at any stage of the recruitment process and during employment by contacting our People team.

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