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Head of Category Management
3 months ago
Job Type: Full Time
Function: Retail Operations
Working Model: Hybrid
At Sephora USA, Inc., we are dedicated to discovering and sharing beauty across the globe. Our commitment to innovation, trend leadership, and exceptional customer service positions us as a beloved beauty community and a top choice for consumers. We celebrate the beauty found in our diverse communities, experiences, and the spirit of our workforce.
ROLE OVERVIEW:
Are you enthusiastic about crafting comprehensive, client-focused training, content, and brand collaboration strategies that empower our team with category, product, and brand knowledge? As the Director of Category & Brand Operations, your primary focus will be on enhancing employee expertise that drives sales and conversion while ensuring an outstanding client experience. You will collaborate closely to cultivate skills and achieve excellence in program and brand management, effective communication, and program execution. Become a vital part of our Store Experience and Optimization team to elevate our employees' expertise and deliver an exceptional client experience.
KEY RESPONSIBILITIES:
- Guide and nurture a workplace culture that reflects Sephora's values, promoting open communication and collaboration while offering career development opportunities.
- Collaborate with cross-functional teams to develop comprehensive strategies that facilitate data-driven decision-making and bring strategic training initiatives to fruition.
- Design and implement innovative and sustainable training strategies that bridge vision and execution, working closely with North American/global teams to adapt and localize content.
- Utilize client insights and employee performance metrics to inform category, product, and brand training programs, employing business insights to analyze all programming.
- Prepare and present program updates and recommendations to senior leadership across various business functions and brand partners to influence strategies that enhance efficiency and foster a positive experience for clients and employees.
QUALIFICATIONS:
- Over 10 years of experience in retail operations and learning and development, including content design, optimization, and change management; at least 5 years in leadership roles within retail operations or brand management.
- A creative thinker with the ability to develop practical training programs, operational processes, and improvements driven by objective and data-oriented decision-making.
- Proven expertise in collaborating with cross-functional partners and managing multiple priorities with flexibility and adaptability.
- Strong attention to detail, a solid work ethic, and a commitment to high-quality output by effectively communicating vision and driving innovation.
- Willingness to travel as needed for store visits and leadership meetings.
WHY WORK WITH US:
- Be part of a unique culture filled with passionate and inspiring individuals.
- Collaborate with top talent in the industry, fostering a sense of pride in your work.
- Access a global network within the luxury group LVMH for diverse career opportunities.
- Support meaningful causes through our Gift of Giving Program, including matched donations and volunteer time.
- Enjoy customizable benefits tailored to your needs.
- Utilize Employee Assistance Program services for additional support when needed.
- Participate in our Well-being program, focusing on mental, financial, physical, and social health.
- Benefit from holidays, time off, Summer Friday hours, and flexibility to maintain work-life balance.
- Receive exclusive product gifts and discounts from our brand partners throughout the year.
Sephora USA, Inc. is committed to equal opportunity in employment and advancement. We strive to be inclusive, diverse, and representative of the communities we serve, fostering an environment where everyone can belong, grow, and build a fulfilling career. This commitment applies to all candidates and employees, ensuring fair treatment regardless of various diversity dimensions. Requests for accommodation due to disabilities or other protected characteristics can be made at any stage of the recruitment process and during employment.
