Client Care Specialist

1 month ago

Toronto, Ontario, Canada Fisgard Asset Management Full time

About Fisgard

Fisgard Asset Management Corporation is a progressive and client-centric Mortgage Investment Corporation and Exempt Market Dealer. Established in Victoria, BC, we have been dedicated to serving our clients since 1994. Our name reflects the iconic Fisgard Lighthouse, symbolizing security, stability, and foresight. Our mission is to create brighter financial futures for all.

We are a reliable partner to mortgage professionals, assisting Canadians in acquiring their dream homes or enhancing their real estate investments while simultaneously building wealth. At Fisgard, you are not merely earning a paycheck; you are actively contributing to the financial well-being of our clients.

Core Values

  • Win-Win: We focus on achieving mutually beneficial outcomes for all stakeholders, including employees, investors, mortgage professionals, borrowers, and our communities.
  • Confidence: We foster trust in ourselves, our team, and our organization, believing in our capacity to overcome challenges and achieve success.
  • Teamwork: We value collaboration, communication, and synergy among individuals and teams, creating an inclusive environment where everyone contributes to collective success.
  • Respect: We treat others with fairness, empathy, and consideration, regardless of differences in background, perspective, or position.
  • Seriously Fun: We maintain professionalism while ensuring our workplace is energetic, positive, and enjoyable.

Client Relations Administrator

Fisgard Asset Management Corporation is in search of an innovative Client Care Administrator / Junior Broker Relations Manager to enhance our client service experience. This position is tailored for an individual brimming with creativity, enthusiasm, and a strong drive to surpass client expectations.

The Client Relations Administrator, also known as the Director of WOW, will manage a wide range of responsibilities, including strengthening support for Fisgard's mortgage and investment teams, leading marketing initiatives, and diligently managing and nurturing client relationships (approximately 60% of the role).

The Junior Broker Relations Manager will assist the National Broker Relations Manager in the Ontario region. The ideal candidate will be a proactive self-starter with an entrepreneurial spirit, eager to learn all facets of business development and broker relations (approximately 40% of the role).

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (preferred)

Work Location: On the road

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