Client Care Specialist
2 days ago
SENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships.
Job Summary: We are seeking a Client Care Specialist to join our dynamic and entrepreneurial team. This role will serve as a SENTALER ambassador, promoting the Company's philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.
Key Responsibilities:
- Provide exceptional, personalized, and genuine client experience and support
- Assist store clients with product knowledge, size and style selection, and completion of purchase
- Manage daily clients' emails, chat, phone, and social media inquiries to assist clients in making online/store orders
- Resolve client inquiries and concerns on a first-tier basis, ensuring a rapid response time
- Provide shipping and return support for online orders
- Develop strong relationships with new and existing clients, ensuring client satisfaction and retention
- Build and maintain an up-to-date and detailed client book
- Ensure store merchandise is properly displayed, maintained, and replenished
- Provide sales metrics and insight to senior team members
- Conduct miscellaneous research and present findings to internal teams as required
- Stay up-to-date on fashion and consumer purchasing trends
Requirements:
- Customer service or retail experience is required, preferably in the luxury industry
- Bachelor's degree is preferred
- Adept in the art of building connections, rapport, and personal relationships with customers
- Expert communicator (verbal and written) with ability to listen effectively and resolve customer requests in an efficient and friendly manner
- Proven experience in driving sales and achieving sales targets
- Analytical and a problem solver with a good sense of judgment and adaptable to different situations
- Knowledge of and proven experience with conflict resolution techniques
- Natural self-starter, with ability to thrive in an entrepreneurial and team environment; also, able to work alone
- Highly developed multi-tasking and organizational skills with strong attention to detail and ability to work well under pressure
- Must be results-driven and flexible to change
- Highly proficient in MS Office
- Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays
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