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Client Registration Specialist
2 months ago
We are seeking a highly skilled and compassionate Client Registration Specialist to provide exceptional support to patients and healthcare providers across Ontario. As a virtual member of our team, you will work from the comfort of your own home, utilizing your excellent communication and organizational skills to deliver top-notch service through phone and other virtual channels.
Key Responsibilities- Collect and accurately enter demographic, symptom, and other information from patients into our systems to ensure timely and effective healthcare service.
- Maintain a professional and caring attitude when interacting with patients, providing outstanding customer service at all times.
- Follow defined workflows and scripting to prioritize patient symptoms, assist patients, and navigate them to the appropriate program for clinical assessment or information.
- Understand and prioritize patient symptoms based on the information provided.
- Document accurately and promptly.
- Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred.
- Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable.
- Exceptional customer service, communication, computer, and software skills are required.
- Ability to self-direct and self-organize, and to accurately record required information/details.
- Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time.
- 2 dose of Covid immunization.
- Able to work independently as well as part of a team, with excellent verbal and written skills.
- Excellent organizational skills.
- Well-developed interpersonal and customer service skills, to effectively communicate with clients.
- Effective problem-solving and conflict management skills.
- This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement.
At Saint Elizabeth Health Care, we are dedicated to providing exceptional care and support to our clients. We are a not-for-profit social enterprise that values empathy, compassion, and excellence in everything we do. We offer a competitive compensation package, including a salary, group benefits, RRSP pension, and exclusive perks/discounts available only to our staff. We are committed to the success of all our employees and strive to create a positive and inclusive work environment.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, Saint Elizabeth Health Care requires those that wish to work for this organization to be fully vaccinated against COVID-19.
