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Client Care Specialist

2 months ago

Toronto, Ontario, Canada SENTALER Full time
Client Care Specialist

SENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships.

Job Summary: We are seeking a Client Care Specialist to join our dynamic and entrepreneurial team. This role will serve as a SENTALER ambassador, promoting the Company's philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.

Key Responsibilities:

  • Provide exceptional, personalized, and genuine client experience and support
  • Assist store clients with product knowledge, size and style selection, and completion of purchase
  • Manage daily clients' emails, chat, phone, and social media inquiries to assist clients in making online/store orders
  • Resolve client inquiries and concerns on a first-tier basis, ensuring a rapid response time
  • Provide shipping and return support for online orders
  • Develop strong relationships with new and existing clients, ensuring client satisfaction and retention
  • Build and maintain an up-to-date and detailed client book
  • Ensure store merchandise is properly displayed, maintained, and replenished
  • Provide sales metrics and insight to senior team members
  • Conduct miscellaneous research and present findings to internal teams as required
  • Stay up-to-date on fashion and consumer purchasing trends

Requirements:

  • Customer service or retail experience is required, preferably in the luxury industry
  • Bachelor's degree is preferred
  • Adept in the art of building connections, rapport, and personal relationships with customers
  • Expert communicator (verbal and written) with ability to listen effectively and resolve customer requests in an efficient and friendly manner
  • Proven experience in driving sales and achieving sales targets
  • Analytical and a problem solver with a good sense of judgment and adaptable to different situations
  • Knowledge of and proven experience with conflict resolution techniques
  • Natural self-starter, with ability to thrive in an entrepreneurial and team environment; also, able to work alone
  • Highly developed multi-tasking and organizational skills with strong attention to detail and ability to work well under pressure
  • Must be results-driven and flexible to change
  • Highly proficient in MS Office
  • Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays