Hotel Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Banff Collection by InnVest Hotels. As a key member of our management team, you will be responsible for the day-to-day operations of one of our hotels, supporting the Cluster General Manager in achieving exceptional guest experiences and business results.
Key Responsibilities- Lead and manage all departments, with a focus on Front Office Operations, to ensure seamless guest experiences and high levels of customer satisfaction.
- Act as a representative of the management team, interacting with guests, employees, and community members in a professional and courteous manner.
- Implement and maintain all company policies and procedures, ensuring compliance with industry standards and regulatory requirements.
- Develop and execute strategies to increase revenue and market share, staying up-to-date with local competition and market trends.
- Manage inventory, purchasing, and other controls to optimize hotel operations and minimize costs.
- Fill in for vacant shifts as needed and perform General Manager functions in their absence, ensuring continuity of operations.
- Assist with bi-weekly payroll processing and other administrative tasks as required.
- Collaborate with the management team to achieve business objectives, including revenue growth, guest satisfaction, and employee engagement.
- Minimum 2 years of experience in hotel operations, with a proven track record of success in leadership and management roles.
- Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.
- Excellent communication and interpersonal skills, with the ability to interact with guests, employees, and community members in a professional and courteous manner.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Banff, Alberta, Canada Accoravillage Full timeHotel Manager Job DescriptionSunshine Village is a premier ski resort in Western Canada, seeking a highly skilled Hotel Manager to oversee the general operations of its slope-side hotel. As a key member of the resort's leadership team, you will be responsible for providing an exceptional guest experience by ensuring seamless hotel operations, managing staff,...
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Banff, Alberta, Canada Accoravillage Full timeHotel Manager Job DescriptionSunshine Village is a premier ski resort in Western Canada, seeking a skilled Hotel Manager to oversee the general operations of its slope-side hotel. As a key member of the resort's leadership team, you will be responsible for providing an exceptional guest experience by ensuring seamless hotel operations, managing staff, and...
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Banff, Alberta, Canada Accoravillage Full timeHotel Manager Job DescriptionSunshine Village is a premier ski resort in Western Canada, seeking a skilled Hotel Manager to oversee the general operations of its slope-side hotel. As a key member of the resort's leadership team, you will be responsible for providing an exceptional guest experience by ensuring seamless hotel operations, managing staff, and...
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Banff, Alberta, Canada Accoravillage Full timeHotel Manager Job DescriptionSunshine Village is a premier ski resort in Western Canada, seeking a skilled Hotel Manager to oversee the general operations of its slope-side hotel. As a key member of the resort's leadership team, you will be responsible for providing an exceptional guest experience by ensuring seamless hotel operations, managing staff, and...
