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Hotel Operations Manager

2 months ago

Banff, Alberta, Canada Accoravillage Full time
Hotel Manager Job Description

Sunshine Village is a premier ski resort in Western Canada, seeking a skilled Hotel Manager to oversee the general operations of its slope-side hotel. As a key member of the resort's leadership team, you will be responsible for providing an exceptional guest experience by ensuring seamless hotel operations, managing staff, and maintaining high standards of quality and service.

Key Responsibilities:
  • Oversee hotel operations, including front desk, bell desk, and housekeeping
  • Manage staff, including hiring, training, and performance evaluations
  • Develop and implement quality initiatives to enhance guest satisfaction
  • Manage budgets, inventory, and supplies
  • Collaborate with other resort departments to ensure seamless operations
  • Provide exceptional guest service and resolve any issues that may arise
  • Stay up-to-date with industry standards and best practices
Requirements:
  • 3-5 years of experience in a senior hotel leadership role
  • Diploma or degree in Hotel Management or a related field
  • Excellent communication and problem-solving skills
  • Ability to work flexible schedules, including weekends and holidays
  • Proficiency in Microsoft Office and PMS Maestro or similar reservations/guest management database programs
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and fast-paced environment
  • Professional development and growth opportunities
  • Discounted fitness passes and wellness programs
  • Exclusive deals with local businesses and brand-named gear