Case Management Lead

1 month ago


Vancouver, British Columbia, Canada Canadian Red Cross Full time

Job Title: Case Management Lead

Job Summary:

We are seeking a highly skilled and experienced Case Management Lead to join our team at the Canadian Red Cross. As a Case Management Lead, you will be responsible for providing leadership to the Case Management team, ensuring the effective delivery of case management services to clients. You will work closely with the Recovery Manager to conduct community needs assessments and identify evolving needs of the impacted population.

Key Responsibilities:

  • Lead the Case Management team, providing direction and coordination for case management and business processes.
  • Model, lead, support, and provide guidance to Case Management Supervisors in case management planning activities and maintaining strong and positive relationships with external stakeholders.
  • Conduct community needs assessments to identify evolving needs of the impacted population as it relates to case management and support to self-recovery programming.
  • Provide regular comprehensive and timely operational reports for internal and external stakeholders.

Requirements:

  • Completion of a University Degree in Disaster Management, Emergency Management, Social Services, or Community Development, or an equivalent experience.
  • Minimum 3-5 years of experience in a Supervisory and/or management position.
  • Experience in program management, coordination, and client-facing work that includes direct case management or a customer-focused role.
  • Experience with the Red Cross and with relief or recovery operations and capacity building is a strong asset.
  • Experience managing virtual teams.
  • Language - must be able to read, write, and deliver services as appropriate to the operation in English or French. Indigenous and other languages considered an asset.

Working Conditions:

  • The majority of the work is performed in an environment that is mostly clean and comfortable. Mobile (remote, home, or office) worker arrangements will consider the tools, resources, and environment required.
  • Ability to work non-traditional hours is required, including working weekends and evenings occasionally. Ability to respond during non-traditional hours (i.e., late night or weekends) and long hours of work in a demanding context.
  • Regular travel, including overnight travel within the province, will be required.
  • Must maintain a valid driver's license and a satisfactory driver's abstract.
  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable clients).

Eligibility:

  • At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process, which includes a satisfactory Enhanced Police Information Check (E-PIC).

About Us:

The Canadian Red Cross is an inspirational not-for-profit organization that helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.


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