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Technical Support Engineer

3 months ago

Burlington, Ontario, Canada Evertz Full time

AV Service Technician

As an AV Service Technician, you will engage with clients and foster their enthusiasm for state-of-the-art audio-visual technology. This role merges technical proficiency with exceptional customer service abilities, allowing you to be part of a vibrant team while working on innovative products both at our facilities and on-site with clients.

Key Responsibilities:

  • Install and configure products while delivering on-site training to clients
  • Assist clients with operational challenges and maintenance tasks
  • Diagnose and resolve product application issues
  • Deliver clear and prompt solutions to client inquiries
  • Collaborate with various departments to address client concerns
  • Contribute to product development initiatives

Required Qualifications:

  • Bachelor's degree in Electrical, Electronic, or Computer Engineering
  • Up to 3 years of relevant experience
  • Familiarity with professional AV equipment
  • Experience in a customer-facing role is advantageous
  • Understanding of server hardware, Linux operating systems, and networking principles
  • Commitment to providing outstanding service and assisting clients
  • Enthusiasm for acquiring new technological skills
  • Excellent communication abilities
  • Self-motivated and capable of working autonomously
  • Strong analytical capabilities
  • Able to manage multiple tasks in a dynamic environment

What We Provide:

  • Comprehensive employer-sponsored benefits program
  • Attractive compensation package
  • Work-life balance initiatives
  • Employee assistance programs
  • Discount platform for employees
  • Opportunities for career advancement
  • Casual workplace atmosphere
  • Social gatherings and sports teams