Technical Support Specialist

1 month ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support. As a User Support Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our systems and applications are running smoothly.

Key Responsibilities:
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and networks
  • Install, configure, and maintain computer systems and applications
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware, software, and networks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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