Dispatcher - CN Emergency Communication Center (Contract)

4 days ago

Montreal, Quebec, Canada Canadian National Railway Full time
About the Role

We are seeking a highly skilled and experienced Dispatcher to join our CN Emergency Communication Center team. As a Dispatcher, you will play a critical role in providing 24/7 phone and radio dispatching responses to CN Police members across Canada and the US.

Key Responsibilities
  • Provide communication and support services to CN Police staff
  • Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls, and dispatch to the police or other emergency services as required
  • Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
  • Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
  • Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data
  • Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
  • Prioritize incoming telephone calls
  • Coordinate actions between local emergency services and CN forces
  • Monitor CN Police Officers' safety
Requirements
  • Previous experience in computer-aided dispatching
  • Call center experience
  • Radio communications experience
  • Customer service experience
  • High School Diploma (required)
  • English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification
About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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