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Montreal, Quebec, Canada CN Full timeThe CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN's vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle emergency situations...
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Emergency Response Coordinator
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Montreal, Quebec, Canada CN Full timeJob SummaryThe CN Emergency Communication Centre is seeking an experienced Emergency Response Coordinator to provide critical support to our police members across Canada and the US.Main Responsibilities:Provide communication and support services to all CN Police staff.Utilize a Computer Aided Dispatching (CAD) system to receive, prioritize, and process calls...
Emergency Communication Center Dispatcher
2 months ago
The CN Emergency Communication Center Dispatcher plays a critical role in ensuring the safety and security of CN's vast network and multiple internal departments. As a key member of the CN Police team, this position requires exceptional communication and problem-solving skills to effectively handle emergency situations.
Main Responsibilities- Provide communication and support services to CN Police staff, utilizing a Computer Aided Dispatching (CAD) system to receive, prioritize, and process calls.
- Dispatch emergency calls between CN Police and local emergency services, maintaining accurate and up-to-date files and logs for reports.
- Liaise between local emergency services and CN, ensuring timely and accurate communication of information.
- Monitor CN Police Officers' safety and coordinate actions between local emergency services and CN forces.
The role operates on a rotating schedule, with shifts dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and be on-call to respond to critical incidents 24/7.
Requirements- Computer-Aided Dispatching experience
- Previous experience in call center operations, radio communications, and customer service
- High School Diploma (required) and English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification
- Risk identification and anticipation
- Relationship building and customer support
- Effective communication and decision-making
- Adaptability and stress management
- Knowledge of computer dispatching systems and CPIC Systems
- Excellent typing and computer skills