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Emergency Communication Center Dispatcher

2 months ago

Montreal, Quebec, Canada CN Full time
Job Summary

The CN Emergency Communication Center Dispatcher plays a critical role in ensuring the safety and security of CN's vast network and multiple internal departments. As a key member of the CN Police team, this position requires exceptional communication and problem-solving skills to effectively handle emergency situations.

Main Responsibilities
  • Provide communication and support services to CN Police staff, utilizing a Computer Aided Dispatching (CAD) system to receive, prioritize, and process calls.
  • Dispatch emergency calls between CN Police and local emergency services, maintaining accurate and up-to-date files and logs for reports.
  • Liaise between local emergency services and CN, ensuring timely and accurate communication of information.
  • Monitor CN Police Officers' safety and coordinate actions between local emergency services and CN forces.
Working Conditions

The role operates on a rotating schedule, with shifts dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and be on-call to respond to critical incidents 24/7.

Requirements
  • Computer-Aided Dispatching experience
  • Previous experience in call center operations, radio communications, and customer service
  • High School Diploma (required) and English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification
Competencies
  • Risk identification and anticipation
  • Relationship building and customer support
  • Effective communication and decision-making
  • Adaptability and stress management
Technical Skills / Knowledge
  • Knowledge of computer dispatching systems and CPIC Systems
  • Excellent typing and computer skills